Deposit errors


There can be 2 cases of deposit errors 


1) Deposit error to GDAC wallet


Please report the error using the form attached below. Please attach a screenshot of the transaction showing TXID and amount transferred 

[Report Deposit Error]

  1. Upon inspecting the report, we decide if a compensation can be made or not
  2. If a compensation can be made, we charge $500 worth of ETH for the service
  3. Upon completion, your account balance will be filled with the amount in dispute


2) Deposit error to a non GDAC wallet

This case, we cannot take any action for this is out of GDAC's jurisdiction


Please kindly report any unknown deposits to your account using the following link

[I've received unknown deposits to my wallet]


[Related documents]

[Withdrawal errors]


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