Deposit errors

 

There can be 2 cases of deposit errors 

 

1) Deposit error to GDAC wallet

 

Please report the error using the form attached below. Please attach a screenshot of the transaction showing TXID and amount transferred 

[Report Deposit Error]

  1. Upon inspecting the report, we decide if a compensation can be made or not
  2. If a compensation can be made, we charge $500 worth of ETH for the service
  3. Upon completion, your account balance will be filled with the amount in dispute

 

2) Deposit error to a non GDAC wallet

This case, we cannot take any action for this is out of GDAC's jurisdiction

 

Please kindly report any unknown deposits to your account using the following link

[I've received unknown deposits to my wallet]

 

[Related documents]

[Withdrawal errors]

 

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request