How to reset Google OTP if I lost my phone or reset code?

  1. If you have lost your OTP reset code, lost your phone, you might have problems using GDAC's service. You can contact GDAC customer service we can help with your situation.

  2. Please select 'OTP reset request' of the ticket form and fill in the form.

  3. In order to reset your Google OTP, you must prove your identity

  4. Copy of your passport.
    A. Please hide your social security number (or equivalent).
    B. Please attach a memo with the purpose of the request as well as today's date.
    authentication-request.png
  5. Selfie with the above documents
    A. Please attach a selfie of you holding the passport as well as the memo.
    authentication-request-selfire.png
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