FAQs

Sign up / Terminate Account

• ★ How to sign up to GDAC
• ★ Verify Your Account
• ★ How to ask for help?
• Can foreigners sign up for GDAC?
• Can minors use GDAC?
• Operable web browsers for GDAC service

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Deposit and withdrawal

• I have received coins from unknown sources
• Deposit errors
• How to withdraw coins
• Cancelling withdrawals
• Withdrawal errors
• Can't create deposit wallet

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Authentication and Change personal information

• ★ How do I enable Google OTP?
• ★ Change mobile phone number (non-korean)
• ★ Change e-mail address
• ★ Accepted form of IDs
• What is Google OTP and why should I use it?
• Google OTP verification error

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Blockchain

• ★ What is blockchain?
• ★ What is TXID
• ★ What is confirmation?
• What is Ethereum
• What is a Memo.id
• Are XML and STR the same cryptocurrency?

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Trading

• How much are the maker/taker fee charged?
• Is there a minimum order?
• How are decimal points treated in orders?
• What time zone is closing price based on?
• Does GDAC put the upper/lower price limit?
• How long is buy/sell order valid for?

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User Guide

• My account has been hacked
• Can't open GDAC.com