FAQs

User Guide

• ★ How to ask for help?
• How can I find my User ID (UID)?
• Operable web browsers for GDAC service
• Account Hacking Inquiry
• Can't open GDAC.com

Sign up / Terminate Account

• ★ How to sign up to GDAC
• Can minors use GDAC?
• Can foreigners sign up for GDAC?
• What happens to my balance and deposit/withdrawals if I delete my GDAC account

Deposit and withdrawal

• Deposit of Crypto with Unknown Origin
• How do I cancel withdrawals?
• Why can't I deposit/withdraw cryptos?
• I entered the wrong withdrawal address.
• Deposit to Wrong Address
• Check Crypto Deposit/Withdrawal Status

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Authentication and Change personal information

• ★ Verify Your Account
• ★ Identity Verification Level 5/ Level 3 Guide
• ★ How to Set Up Google Authenticator
• ★ How to Change Email
• ★ How to Change Mobile Phone Number
• Google OTP verification error

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Blockchain

• ★ What is blockchain?
• ★ What is TXID
• ★ What is confirmation?
• What is Ethereum
• What is a Memo.id
• Are XML and STR the same cryptocurrency?

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Trading

• ★ GDAC Quote Units
• Is there a minimum order?
• How are decimal points treated in orders?
• How long is buy/sell order valid for?
• How much are the maker/taker fee charged?
• What time zone is closing price based on?

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